Information for healthcare professionals from UnitedHealthcare. Find health plan support by state, get technical assistance, or find network management support.
As a health care professional, you can get the support and information you need from UnitedHealthcare in a variety of ways. You can choose from chat, the UnitedHealthcare Provider Portal and more to help you find the information you need. From technical support and provider network management to a specific state’s health plan, you can select the options that work best for your needs.
Health care professionals can get real time answers to questions about a wide range of topics including:
Connect with us 24/7. To get started, sign in to the portal with your One Healthcare ID. Then, select the chat icon at the bottom-right corner of the page.
You can find the following information in the UnitedHealthcare Provider Portal:
UnitedHealthcare commercial and UnitedHealthcare Medicare Advantage plans
800-711-4555
OptumRx fax (non-specialty medications)
800-527-0531
OptumRx fax (specialty medications)
800-853-3844
UnitedHealthcare Provider Portal support
For access and functionality questions, chat with us 24/7. Sign in with your One Healthcare ID to chat with an advocate. Support is also available by calling 866-842-3278, option 1.
Electronic Data Interchange support
For Electronic Data Interchange (EDI) inquiries, complete the automated transaction support form or email supportedi@uhc.com.
Community Plan EDI support
Please email ac_edi_ops@uhc.com or call 800-210-8315.
Application Programming Interface support
For general Application Programming Interface (API) support, email APIconsultant@uhc.com.
For Extended X12 support, email supportedi@uhc.com.
General provider assistance
