The Energy Assistance Program, commonly referred to as IndyEAP, provides financial assistance to income-eligible households in Marion County to maintain utility services during the winter. The program assists with electricity and heating but does not assist with water bills.
Review the frequently asked questions below. If you need additional assistance, use the chat in the lower right-hand corner. We’re here to help!
How can I apply for IndyEAP assistance?Fill out an application online here. The completed application packet includes:
If you need help completing the application, call 211. You can also schedule an appointment here starting on October 28, 2024.
I applied for EAP assistance last year. Do I need to apply again?Yes, you need to apply for EAP assistance each year. Applications are accepted October 1, 2024 through 5 p.m. on April 14, 2025.
Eligibility and benefits are verified and determined each year. Benefit amounts in are expected to be lower than in previous years.
I am on Social Security (or SSDI/SSI). Can I apply?Yes, absolutely. If you are applying for IndyEAP and you receive Social Security, Social Security Disability Income (SSDI), Supplemental Security Income (SSI) please provide ALL pages of the award letter, not just the page that shows your amount.
Do I need to be a US citizen to apply for EAP assistance?Yes. You need to be a United States (US) citizen, US national or a qualified non-citizen to receive IndyEAP assistance. Persons who are not citizens or qualified non-US citizens are considered to be ineligible household members. Ineligible household members living with eligible household members do not disqualify your family from receiving IndyEAP assistance.
How long will it take before I get my EAP assistance?It can take up to 55 days to review your application and determine your eligibility. And it may take an additional 60 days for the utility company to process your benefit.
PLEASE CONTINUE TO PAY YOUR UTILITY BILL while waiting for your EAP assistance to appear on your account.
If I am awarded IndyEAP assistance how will the benefit be paid?EAP benefits are paid directly to utility vendors. If your utilities are included in your rent, the benefit is paid directly to you and it may take up to 120 days for the payment to process.
What is the status of my EAP application?If you applied for EAP assistance online, you are able to c heck your status here. Please have your username and password accessible. If you applied with a paper application or through 211, please contact us through the chat in the lower right-hand corner.
My heat and/or electricity is currently shut off/disconnected. What should I do?If you are in crisis with your utility bill and have not submitted an application, please submit your application as soon as possible including any supporting documents that are needed.
If you have already submitted your application, please email indyeap@jbncenters.org to let us know that you are in crisis. Please note we must have all required documents to process your application.
Continue to pay your bill while waiting for assistance. Contact your utility company to make payment arrangements. Check here for additional resources or contact 211.
What other kinds of Utility Assistance is available?The EAP program may not be able to cover all of your utility bill, or you may not be eligible. Additional resources can be found by calling 211 or here.
You can also reach out to your local community center to identify additional resources. Not sure what community center serves your neighborhood? Search here or here.
I have additional questions about my EAP application.If you have additional questions not answered here, please use the chat in the lower right-hand corner of the screen.